Refund Policy

Thank you for subscribing to HomiPlay Pro ("HomiPlay").

HomiPlay is committed to providing a stable, secure, and high-performance remote access and P2P connectivity service. To protect your rights, please read this Refund Policy carefully before subscribing. This Refund Policy applies to paid subscriptions purchased through the HomiPlay official website, applications, or other official channels provided by HomiPlay.

2. 7-Day Money-Back Guarantee (First Subscription)

• Eligibility: This guarantee applies only to accounts making their first purchase of a paid HomiPlay Pro plan.
• Claim period: Requests must be submitted within 7 calendar days from the date your first payment succeeds.
• Scope of refund: If within 7 calendar days of your first subscription you feel HomiPlay does not meet your needs, you may submit a refund request to our support team under this policy. If the request is approved, we will refund the full amount paid for that first subscription.
• Usage limit: Each user, account, or payer is entitled to the first-subscription refund only once (1 time). If a refund has already been granted, this guarantee no longer applies to any subsequent purchase, re-subscription, plan upgrade, or account reactivation.
• Anti-abuse: HomiPlay may reject a refund request if it reasonably determines that the request involves using multiple accounts to repeatedly claim refunds, using the same payment instrument to circumvent refund limits, fraud, unauthorized card use, or abuse of payment disputes, or otherwise circumventing the limits of this Refund Policy.

3. Over 7 Days & Renewals

• No refund after 7 days: From the 8th calendar day after your first successful payment, subscription fees already paid are in principle non-refundable. This does not affect other rights consumers may assert by law, such as where the service cannot be provided, has material defects, or where the law provides otherwise.
• Automatic renewal: HomiPlay Pro is a subscription service. When you purchase a subscription, we disclose the plan and price, the billing cycle, the automatic renewal mechanism, the next charge date, and how to cancel. Completing payment means you agree to these subscription and renewal terms.
• Renewal charges are not covered by the guarantee: The 7-day money-back guarantee for a first subscription does not apply to charges arising from subsequent automatic renewals. Once a renewal charge succeeds, that period's fee is in principle non-refundable.
• Cancelling automatic renewal: You may cancel automatic renewal at any time before the end of the current subscription period. Cancelling does not affect your rights for the period already paid; you may continue using HomiPlay Pro features until that subscription period ends, after which no further charges will be made.
• Renewal reminders: HomiPlay may remind users of an upcoming renewal before the renewal charge date by email, in-app notification, or other appropriate means. However, failure to receive such a notice due to incorrect contact information provided by the user, email system blocking, disabled notification settings, or other causes not attributable to HomiPlay does not affect the validity of the renewal.

4. Special Cases & Platform Exceptions

• Purchases via Apple App Store or Google Play: If you made an in-app purchase through the Apple App Store or Google Play Store, refund requests are governed by that platform's refund policy and payment mechanism, and you must submit the request to Apple or Google in accordance with the platform's rules. HomiPlay cannot process such refunds directly or guarantee the platform's decision.
• Payment disputes: If a user files a payment dispute (chargeback) or similar refund procedure with a card issuer, third-party payment platform, or financial institution, HomiPlay may suspend the paid entitlements of the relevant account until the dispute is resolved.

5. Violations of the Terms of Service

If your account is suspended, terminated, or restricted for a material violation of the HomiPlay Terms of Service, including but not limited to the following, HomiPlay may reject the refund request as permitted by law:

• Engaging in illegal network activity
• Unauthorized commercial resale
• Malicious attacks or interference with system operation
• Abuse of platform resources
• Other material violations

6. Service Termination After a Refund

Once a refund request is approved and the refund is completed:

• The HomiPlay Pro entitlements corresponding to that order terminate immediately
• The user can no longer use the related paid features
• A cancelled subscription entitlement cannot be reinstated on request

Unless otherwise required by law or agreed by HomiPlay, no further rights relating to the same order may be asserted after the refund is completed.

7. How to Request a Refund

If you are eligible for a refund, please submit your request as follows:

1. Contact support: Fill in the contact form on the "Contact Us" page of our website.
2. Provide the following information: your HomiPlay registered account (email), the Order ID, your payment receipt or proof of transaction, and the reason for the refund (optional).

Your feedback helps us continue to improve our products and service quality.

8. Refund Processing Time

• Once we receive complete information, HomiPlay will review it as soon as possible.
• If eligibility is confirmed, refunds are usually processed within 7 to 10 business days.
• The actual posting date may still vary depending on the processing procedures of your card issuer, payment service provider, or third-party payment institution.

9. Changes to This Policy

• HomiPlay may amend this Refund Policy as required by business needs, changes in law, or service adjustments.
• The amended version will be announced on our official website, in our applications, or by other appropriate means, and takes effect from the date of announcement.
• Unless otherwise required by law, amendments do not affect existing rights under orders established before the amendment.

10. Governing Law & Dispute Resolution

• The interpretation and application of this Refund Policy, and any related disputes, are governed by the laws of the Republic of China (Taiwan).
• In the event of any dispute arising from this Refund Policy, the parties shall first seek to resolve it through good-faith negotiation.